SBL Academy
Practical skills for a career in service excellence.
Develop your career through practical training in customer service, call-center operations and workforce management. SBL Academy gives you and your team the hands-on skills to excel.
Programs
What you'll learn
Customer service excellence
Communication, empathy and problem-solving skills that create loyal customers.
Call-center operations
How modern contact centers run, channels, quality, service levels and tools.
Workforce management
Forecasting, scheduling and real-time management, taught by practitioners.
Team leadership
Coaching, KPIs and performance conversations for new and aspiring team leads.
Why train with SBL
- Hands-on, results-driven programs
- Trainers with experience across Canada, the U.S. and the Gulf
- Training for individuals and for company teams
- A pathway into the workforce for young Syrian talent
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